Frequently Asked Questions

Delivery time depends on your location and the shipping method you choose. We dispatch orders every business day (excludes weekends and public holidays), with online orders generally shipped the same day if received before 8 am. 

Once dispatched, standard delivery will arrive within approximately:

• Melbourne metro: 3–5 business days
• Regional Victoria: 7–10 business days
• Interstate cities: 5–14 business days
• Non-Victorian regional areas: 10–22 business days

If you select express shipping at checkout, this will normally reduce the arrival date by one to two business days.

Once your order has shipped, you will receive tracking details via email from our delivery service. Included in this email is your full tracking information including a tracking number and phone number, enabling you to speak directly with the courier to find further information if your package if taking longer than expected. Don’t hesitate to contact the team at Talking Hens if you have any questions or concerns.

We offer a range of shipping options to ensure your order arrives on time and in great condition. Deliveries to the Mornington Peninsula and many southeastern suburbs of Melbourne are normally completed by our own Talking Hens delivery van every Tuesday and Friday. For all other locations, orders are shipped with the courier you select at checkout.

If you have ordered multiple products at the same time, you may receive your products on different days due to the Australia Post logistical algorithm. Subsequent products will normally arrive on the next business day; if you have not received your entire order within three business days, use the tracking link delivered to your email to follow up with the courier.

As always, feel free to contact Talking Hens if you require any additional assistance.

If your order hasn’t shipped yet, we may be able to change the delivery address. Please contact us as soon as possible to make any changes. We are unable to change the delivery address once your order has shipped, so please ensure you check your delivery address and details carefully before submitting your order to avoid disappointment.

We take great care in packaging our products to ensure they arrive in perfect condition. However, if your order is damaged during shipment, please contact us immediately with photos so that we can quickly resolve the issue.

Shipping costs are calculated based on the weight and physical size of your order along with your location. Add your desired products to your cart and proceed to checkout to calculate your shipping cost.

Some products can be packed into a single carton to save on shipping charges and this will be reflected in the shipping amount calculated at the checkout. Some products, such as chicken feed, are heavy products and can’t be consolidated.

Online purchase is only available for domestic orders within Australia. For international enquiries, please get in touch via our contact page.

We ship to most locations within Australia.

We accept all major credit cards and PayPal. You can select the payment option that is best for you during the checkout process.

Yes! We have a physical store located on our farm in Merricks, Victoria. Find out more information here.

Talking Hens is focused on increasing sustainability in everything that we do. We currently use highly sustainable materials such as Hemp Fibre, Hempcrete, and recycled wood, and are actively investigating 3D printing of our products using plant-based plastics along with biodegradable packaging. Join our mailing list for updates on what we are currently doing and our plans for the future.

Yes, our gift cards are the perfect present for your backyard-chicken-loving friend. You can purchase an electronic gift card here.

Our product calculator helps you determine the amount of chicken feed your flock will need based on the number of hens in your flock, their breed, and other variables. This helps reduce waste, ensures you always have enough feed on hand, and takes the guesswork out of ordering. Try it for yourself here.

No, we do not deliver hens as it is very complicated for us to do it efficiently at a cost acceptable to customers. Our hens are available to purchase from our farm in Merricks. This is the perfect excuse for a day trip to the beautiful Mornington Peninsula and a chat with the expert Talking Hens staff.

We are happy for you to return your product for any reason within 14 days of purchase if it is still in original packaging, clean, and unused. For change of mind returns, shipping back to Talking Hens is at the buyer’s expense. You will need to provide the original receipt and be aware that live hens cannot be returned for any reason due to biosecurity concerns. 

Due to the nature of our products, we do not offer returns due to change of mind after this 14 day period. If your product falls outside our returns policy, please contact us for a chat about your situation and reasons for wanting to return your product as we are very open to feedback.

We’re confident in the quality and practicality of our products, and always want to ensure you have a product you are happy with. We are particularly confident in the quality of our Sustainable Layer feed, and provide a 100% money back guarantee on our feed if your hens don’t lay the best eggs you’ve ever tasted!

Yes, all of our products that require assembly come with detailed instructions (video, written, and images) to make the process as easy as possible. If you have any questions or problems at any stage you can always call on the friendly Talking Hens crew to help you out.

Our Sustainable Layer bags are specially designed to be sustainable, biodegradable and recyclable. This means that they will not get jammed into landfill for decades to come (unlike the majority of chicken feed packaging).

The bags can be composted in your home compost system, used as a weed mats, in a worm farm, or a wide range of other uses only limited by your imagination.

Our ebook is a comprehensive guide encompassing all you need to know about getting started with backyard chickens. You will learn about the different types of chicken feed, breeds, shelter, predator control, and more. You can download our ebook for free here.

We’re here to help, which is why we offer our ebook completely free of charge. Simply add your name and email into this form to receive your copy directly to your inbox.

The Learning Centre is a one-stop-shop containing all the information you need to know about caring for backyard chickens. It is a dynamic online platform that provides access to resources, tools, and tutorials to help you become a backyard chicken expert.

No, the Learning Centre is a free resource available to anyone interested in backyard chickens.

The ratings in the Learning Centre are a way to categorise the level of experience each article refers to. Clucky Rookie articles are perfect if you are a beginner who’s just starting out; Coop Confident articles are for those with intermediate knowledge; and Chicken Whisperer ratings contain more advanced information if you’re troubleshooting or looking to improve using higher-level knowledge. This allows you to start at the right level to help you progress your knowledge and skills of keeping backyard chickens.

The Learning Centre is regularly updated with new tutorials, articles, and resources. Our goal is to keep the Learning Centre relevant with the latest information, best practices, and advice for successfully keeping backyard chickens.

Accessing the Learning Centre is easy! Simply visit our website and navigate to the "Learning Centre" tab from any page. There, you will find a wealth of resources and tutorials on backyard chicken care.

If you can't find an answer to your question in the Learning Centre or on the FAQs page, please feel free to contact us through our website or via email. A Talking Hens staff member is always happy to help and answer any questions you may have!